Your personal information is our most valued asset. This page gives you a full breakdown of how ra999 collects, uses, and protects your data.
ra999 Your privacy is our top priority. Reading this Privacy Policy will give you a clear picture of exactly what we do — and don't do — with your information.
ra999 A trusted online gaming platform that treats the protection of your personal information as its top business priority. This Privacy Policy ("Policy") applies to the ra999.biz website and all of its services.
This policy explains: what types of information we collect from you, how that information is used, who it may be shared with, and how you can manage your own data.
By using this platform, you agree to this Privacy Policy. Whenever we update this policy, you will be notified via email or an on-site notice.
This Privacy Policy is part of our Terms & ConditionsRead both together for a complete understanding.
ra999 collects your data in two ways — information you provide directly, and information collected automatically.
| Data Type | When it's collected |
|---|---|
| Full name & date of birth | At registration |
| Email Address & Mobile Number | At Registration & During Communication |
| Current Address | During KYC Verification |
| National ID / Passport | During Identity Verification |
| Payment details (bKash, Nagad, bank) | At deposit & withdrawal |
| Messages Sent to Support | Contact Hours |
We never store your full payment card number or CVV directly. All payments are processed through secure third-party payment gateways.
ra999 Your information is used only for specific, legitimate purposes. We never sell your data or use it for unrelated purposes.
If you no longer wish to receive marketing emails or SMS, you can unsubscribe at any time through your account settings or by contacting our support team.
ra999 Your personal information is never sold to third parties. However, in limited circumstances, certain information may be shared with specific parties:
Every party listed above operates under a strict data protection agreement and is prohibited from using your information for their own purposes.
ra999 This website uses cookies and similar technologies. Cookies are small text files stored on your device that help improve your experience on the site.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential cookies | Maintaining Login Sessions & Security | Deleted at the end of the session |
| Functional cookies | Remembering language & preferences | 1 Year |
| Analytics Cookies | Understanding site usage patterns | 2 years |
| Marketing cookies | Showing relevant ads | 30 Days |
You can delete or block cookies at any time through your browser settings. Note that disabling essential cookies may affect certain features of the site.
Keeping your data secure ra999 We use industry-leading technology backed by security systems that operate around the clock without interruption.
All communication with the site is secured with 256-bit SSL encryption. When you see the padlock icon in your browser's address bar, you can browse with confidence.
OTP-based two-factor authentication is in place to provide an extra layer of security when logging into your account.
All sensitive data at rest is protected with AES-256 encryption. Direct database access is strictly limited and controlled.
Regular penetration testing and security audits are conducted by independent third parties.
Our 24/7 automated monitoring system detects unusual activity and raises alerts instantly.
Reminder: never share your password or OTP with anyone — including ra999 staff. We will never ask for your password by phone or email.
ra999 Respects your data rights. Below is a detailed breakdown of your key rights:
ra999 Your data is retained only for as long as necessary, then securely deleted or anonymized.
| Data Type | Retention period |
|---|---|
| Account Data (Active Accounts) | For As Long As the Account Remains Active |
| Transaction history | 5 Years After Account Closure |
| KYC documents | 7 Years After Account Closure |
| Support Conversations | 3 years |
| Analytics Data (Anonymous) | Indefinite |
Transaction and KYC data is retained for an extended period for legal compliance. This is part of international AML (Anti-Money Laundering) regulations.
ra999 Strictly operated for users aged 18 and above. We do not knowingly collect information from minors.
If a minor attempts to create an account, it will be closed immediately and any collected data will be deleted. If you believe your child is using ra999, please contact us right away.
To learn more about responsible gaming, visit our Responsible Gaming View page.
For any questions, concerns, or requests regarding this Privacy Policy, please contact our dedicated privacy team:
We're ready to answer all your questions in Bengali. Don't hesitate to reach out if you have any concerns about your privacy.
Ra999's Privacy Policy isn't just words on paper — it's enforced at every step.
Every transaction and personal detail you share is protected with 256-bit SSL encryption. No third party can ever access your data.
Ra999 never sells your personal information to third parties. Your data is used solely to improve our services.
Your identity documents are stored with the highest level of security. Only authorized personnel can access them when strictly necessary.
Regular cybersecurity audits are conducted by independent experts, and any vulnerabilities are identified and resolved promptly.
You have the full right to view, correct, or delete your own data. Any request is processed within 48 hours.
For any privacy-related concerns, our Bangla-speaking support team is available 24/7, seven days a week.
Register today under ra999's strict Privacy Policy. Every piece of your information is completely safe with us.
By registering, you agree to our Terms & Conditions and Privacy Policyand agree to its terms.