Ra999 Terms & Conditions — Complete Guide for Members

1 General Terms & Conditions

ra999 An online gaming and betting platform serving players in Bangladesh and select other countries. These terms and conditions ("Terms") form an agreement between you and ra999.

These terms are available in both Bengali and English. In the event of any conflict, the English version shall prevail.

• You must be at least 18 years of age.
• You must reside in a jurisdiction where online gaming is legally permitted.
• You are only permitted to hold one account.
• Ra999 reserves the right to update these terms and conditions at any time. You will be notified of any changes via email or through the site.
• Continued use of the platform will be considered acceptance of the updated terms.

2 Account Registration

ra999To open an account on ra999, you must provide accurate and complete information. Registering with false details will result in account termination and any deposited funds may be forfeited.

Information required at registration:

• Full Name (as shown on National ID)
• Date of Birth
• Valid email address
• Mobile Number
• Current Address

KYC Verification:

For security purposes ra999 ra999 may request KYC (Know Your Customer) verification at any time. This may require submission of a National ID, passport, or driving licence photo, along with proof of address.

Withdrawals may be restricted until KYC verification is complete. The verification process typically takes 24–72 hours.

Password & Security:

• It is your responsibility to keep your account password confidential.
• You must not allow anyone else to access your account.
• If you suspect unauthorized access to your account, contact support immediately.

3 Deposits & Withdrawals

ra999All deposits and withdrawals must be made using a payment method registered in your own name. Transactions from third-party accounts are strictly prohibited.

Deposit Rules:

• Minimum deposit: ৳500 (may vary by payment method)
• Maximum deposit: up to ৳1,00,000 per day
• BKash, Nagad, Rocket, and bank transfers are supported
• Deposit amounts are usually credited to your account within 5–15 minutes

Withdrawal rules:

• Minimum withdrawal: ৳1,000
• Maximum withdrawal: ৳50,000 per day (higher limits for VIP members)
• Withdrawal requests are typically processed within 1–6 hours
• Wagering requirements must be met before withdrawing bonus balance
• KYC verification is required before making a withdrawal

4 Bonus Policy

ra999All bonus offers on ra999 have their own terms and conditions. Please read the terms of a specific offer carefully before claiming it.

Wagering Requirement:

Most bonuses are subject to wagering requirements. For example, a ৳1,000 bonus with a 20x wagering requirement means you must wager a total of ৳20,000 before making a withdrawal.

General Bonus Terms:

• The same bonus cannot be claimed more than once (unless otherwise stated)
• Bonus balance cannot be transferred directly to another account
• Bonuses that are not used before their expiry date will be forfeited
• Some games do not contribute, or contribute less, toward bonus wagering
• Ra999 reserves the right to modify or cancel any bonus offer

5 Gaming Rules

ra999Certain rules must be followed when playing games on ra999. These rules ensure a fair and safe gaming environment for all players.

General Gaming Rules:

• Each game's rules and RTP (Return to Player) information are available in the game lobby
• If a game is interrupted due to a technical issue, ra999's decision is final
• Bets lost due to network issues will not be refunded
• Exploiting software errors or bugs is strictly prohibited

Live Casino rules:

• The live dealer's decision is final
• Disruptive behavior during live games will result in removal from the session
• If a disconnection occurs mid-game, the outcome will be determined based on the state of the bet at the time of disconnection

Sports Betting rules:

• Bets placed before an event starts cannot be cancelled
• If an event is cancelled or postponed, the bet amount will be refunded
• Ra999 reserves the right to investigate suspicious bets and withhold payment

6 Prohibited Activities

The following activities ra999are strictly prohibited on ra999 and will result in immediate account closure:

• Bonus abuse: Strategic betting with the intent to circumvent bonus terms
• Multiple Accounts: Operating multiple accounts under the same identity
• Money Laundering: Using the platform for money laundering
• Hacking: Attempting unauthorized access to the platform's systems or another user's account
• Collusion: Colluding with other players to cheat or manipulate games
• Automation: Using bots or automated software to play games
• Third-party payments: Processing transactions using another person's payment account

7 Privacy & Data Protection

ra999 We place the highest importance on protecting your personal information. We never sell your data to third parties.

To learn more about how your information is collected, stored, and used, please see our Privacy Policy Read.

Summary of Data Usage:

• Your information is used for account management and communication purposes
• Your data may be used to meet legal obligations, such as AML verification
• Personalized offers may be sent based on your preferences (which you can opt out of)
• Website experience is improved in accordance with our cookie policy

8 Account Closure & Suspension

To close your account voluntarily, please contact our support team. Make sure to withdraw your balance before the account is closed.

Ra999 reserves the right to suspend an account if:

• Terms and conditions are violated
• Evidence of fraudulent activity is found
• KYC verification fails
• The account has been inactive for an extended period (over 12 months)
• Required for legal or regulatory reasons

Self-Exclusion:

As part of responsible gaming, you can exclude yourself from the platform for a set period. To find out more, Responsible Gaming View page.

9 Limitation of Liability

ra999 We make every effort to provide uninterrupted service; however, our liability is limited under certain circumstances.

• Ra999 is not responsible for service interruptions due to technical issues or maintenance
• Ra999 is not liable for issues caused by third-party game providers
• We are not liable for any losses caused by internet connectivity issues
• In no event shall ra999's total liability exceed the balance in your account

10 Dispute Resolution

For any disputes or complaints, please contact our support team first. We resolve most issues within 48 hours.

Complaint process:

1. Submit a complaint via live chat or email
2. Our support team will respond within 24 hours
3. Complex cases will be escalated to the senior team (72 hours)
4. The final decision will be communicated via email